FAQ

How to place an order on your website?

It is very easy. Just add the product you like in basket. And after go for check out. Write your billing details. Choose your payment method and place the order. All information about order you will receive on your mail.
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How can I cancel my order if I already paid?

Please contact with customer service. Customer service information you can find the website below.
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How much cost delivery ?

All orders over 35 EUR is free shipping. Orders below 35 EUR is 2.90 EUR shipping.
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How to return the product?

You can return the product during 14 days since you receive the product. Please don’t remove tags and labels. You need to send it back In the same packet and conditions in which you have received. Otherwise, we cannot change the product or return your money. Return Address is Estonia, Tallinn, Torupilli Selver pakiautomaat, Itella or Omniva, +372 58127490. You can bring it to our main office as well. The address is Pille 7. Working hours: M – F . 09:00 – 17:00.
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Can I change the ordered product size?

Yes, sure. Please don’t remove tags and labels. You need to send it back In the same packet and conditions in which you have received. Otherwise, we cannot change the product or return your money. Return Address is Estonia, Tallinn, Torupilli Selver pakiautomaat, Itella or Omniva, +372 58127490. You can bring it to our main office as well. The address is Pille 7. Working hours: M – F . 09:00 – 17:00.
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Can I visit your main office?

Yes, sure. If you would like to see the products in our warehouse, to bring products back or to try. Our address is Pille 7. Working hours: M – F . 09:00 – 17:00.
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How long is delivery?

Delivery takes 1 – 5 working days for Estonia, Latvia, Lithuania, Finland. Other countries take 5 – 10 working days. All products are in stock in our warehouse. All product we send by Itella Smartpost company. You will receive a tracking number to your mail for checking.
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What to do if my order/package is lost?

If your package is lost, please don’t worry and contact us by writing to our email and describe the situation. We will solve this problem during 1-2 working days.
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Can I return the product without any reason?

Yes, sure. You can return the product during 14 days since you receive the product. Please do not remove tags and labels. You need to send it back In the same packet and conditions in which you have received. Otherwise, we cannot change the product or return your money. Return Address is Estonia, Tallinn, Torupilli Selver pakiautomaat, Itella Smartpost or Omniva,  +372 58127490. You can bring it to our main office as well. The address is Pille 7. Working hours: M – F . 09:00 – 17:00
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Who will pay for the transportation if I return the products I ordered?

The customer has to take care of the return and all delivery costs paid by ZUFIL. For more information and instructions please contact our customer service.
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If I return an order, can I also get the shipping fee back?

Yes, if you return your order, we will reimburse 100% of your order total amount.
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Do you have customer service?

Yes, you can find on the website below.
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Where can I find how to wash the product?

You can find it in the product description.
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Where can I find information about the materials of a product?

You can find it in the product description.
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Is it a big difference between a photo and a real product?

No. Our photos have very good quality and without distortion of light and brightness.
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